CyberArk Sucks Customer Reviews and Feedback

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CyberArk is a publicly traded information security company offering Privileged Account Security. The company's technology is utilized primarily in the financial services, energy, retail, healthcare and government markets. As of February 12, 2020 CyberArk had over 5,300 customers, including more than 50 percent of the Fortune 500 and more than 35 percent of the Global 2000. CyberArk is headquartered in Petah Tikva, Israel, with U.S. headquarters located in Newton, Massachusetts. The company also has offices throughout the Americas, EMEA, Asia Pacific and Japan.

Reviews

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Current Employee - Account Executive says

"Zero on-boarding. Micro management 3 layers deep. Too many long-tenured sales leaders with no team building skills. Poor internal communication. Corporate culture of arrogance. Management by intimidation, shouting, belittling. Poor technical support for customers. There are just SO MANY cons."

Former Employee - Anonymous Employee says

"- as many others have noted, the culture is extremely clique. a lot of drama, personalities, and cultural rough edges. - top management was blind to poor middle management. we lost a lot of good people due to horrible middle management. - very cult of personality. drink the kool aid or be punished."

Former Employee - Anonymous Employee says

"Basically everything which is said in negative opinions here is the truth. Overall startegy of the company is to squiz you out at the cheapest cost possibile. You will end up working evenings, weekends and even on holidays..without any appreciation whatsoever, is considered the standard here. The company is saving the cost wherever possibile, which sadly means employees. HR focus is higher to management in getting there numbers No one knows how europe works. Easy to survive - if you part of one particular community"

Current Employee - Anonymous Employee says

"Extraordinarily negative environment. It is difficult to figure out why people are standoffish and refuse to help, until they throw the next unsuspecting person under the bus. Ineptitude abounds!"

Current Employee - Web Developer says

"If u want to be a slave and not see your house or children go work there"

Former Employee - Anonymous Employee says

"Very old school, not letting people be creative, high turn round of employees"

Former Employee - Technical Solutions Developer says

"This is a Israeli company headquarters in Israel. If you worked in the military or are Israel; you would fit in here. However; people that speak Hebrew do it all day and it makes others that don’t speak Hebrew uncomfortable as if there’s a plot or a hidden agenda going on. For that reason I’d be concerned that titles don’t matter much at the company if your as long as your in the inner circle i.e. 1) Your Israeli, 2) your military. You don’t have to even be good at your job if you have those two things going for you. Your protected. I’d avoid working in the Newton Office if you have any aspirations of making any sort of impact at the company, especially if your not in the military or israeli. Anything and everything runs though the Israel office. Because of this the Newton Office is very ineffective in a lot of areas and cross departments rarely meet with each other and many times will have constant duplicate work because no one is on the same page. They don’t meet as they believe it’s a waste of time as ALL decisions and technology all run through Israel on the other side of the world. On top of which it seems like everyone isn't necessarily interested in working together but rather pushing there on ideas on projects that just will make the individual look good rather than seek out the best decisions possible for the company. The company also seems to treat contract employees like garbage. Contract employees are not part of the CyberArk culture as your treated as an outsider, almost like an a student intern. You won't be apart of meetings that you should be. You could be working on the same project someone is already doing; your boss may or may not know that; eitherway they do not care. Each year each department submits requests for new projects and software they need to do their job but these aren’t really technical people that are qualified to say this is something we should spend x amount of dollars on. Either they’ve just used the software before or they’re just guessing."

Current Employee - Anonymous Employee says

"The worst place to work with the worst people in the industry. If you are a good person, than you should work with good people and not the terrible ones from CyberArk."

Former Employee - Anonymous Employee says

"No future strategy to see. The only CEO strategy is 40% growth but not able to build the a reliable structure to achieve this."

Former Employee - Anonymous Employee says

"Bad vibes right from the start,fake HR& admin team and all the management is rotten, just felt bad getting there every morning till I left."

Internal Account Manager (Former Employee) says

"Unexperienced management being given free reign over their teams led to over 10/14 team member leaving within 3 months of each other. Prided itself on its culture but there was nothing cultural about the place. Poor leadership and no real (although touted) training and development.Some fruit and yoghurt would arrivePoor environment"

n/a (Former Employee) says

"the product is what it is, but in this climate anything security related will sell. the real issue with this company is the lack of experience throughout the management layers - the blind leading the blind. because of this, unrealistic goals are set, and the stress levels are high.snacks?poor leadership"

Vault Administrator (Former Employee) says

"Horrible Management as soon as we stood up the application at Express Scripts the whole team was let go and the application was shifted to offshore employees."

Enterprise Account Manager (Former Employee) says

"CyberArk has very good solutions, has an impressive existing Customer Base that must be managed and addressed almost on a daily basis for non-revenue generating activities. Management is fair, technical support was acceptable, however Clients complained regarding Pro Services needed for what they felt should be included in their support contracts to maintain the solutions.Great Product, Good BenefitsSlow Adoption, Way too many prospecting events per year"

paladin01 says

"Cyberark Tech Support is the worst i have ever seen or had to deal with, no help, you wait for weeks to get help or answers, not timely communication, it amazing these folks are still in business. "

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